Now In: Return Policy
Return and refund Policy,
1. A customer may return a product if they are not 100% satisfied with the product or if the product did not meet their expectations (NOTE: This does not include items that have been used or show signs of normal wear & tear after regular usage.)
2. All returns must be made within 30 days of purchase (date of invoice).
3. Any claim of damage and/or shortages must be made within 48 hours of receipt or product(s).
4. No product may be returned without approval and return directions from 911 Safety Equipment.
5. Customers are responsible for the cost of shipping the product in question back to 911 Safety Equipment or to the Manufacturer. In addition, customers are responsible for shipping costs associated with exchanges or re-shipping.
6.Products that are to be returned should use the same packaging and include a copy of the packing slip and/or invoice. Customers are responsible for products that are being shipped back to 911 Safety Equipment or to the Manufacturer. We recommend that you ship the product in a manner that can be tracked. You may also wish to insure the shipment.
7. In regards to a return, refund, or credit: Customers will not be credited the amount(s) charged for shipping and handling. Customers will only be credited or refunded for the full value of the product.
8. NO refund, credit or exchange will be given until the product in question is returned and has been examined by 911 Safety Equipment or an authorized representative.
9. Products being returned must have no evidence of use and must be received in its original box and packaging
10. Boot/Footwear Return Policy: Boots and footwear fall under normal Returns, Exchanges Refunds Policy. However, customers must make sure boots and footwear fit properly and are the correct size prior to putting them into service. ANY signs of wear and tear (including but not limited to scuff and/or dirt marks, creases, dirty or scraped soles, etc.) will NOT be accepted. Boots with ANY sign of use and/or wear will be rejected and returned to you without credit, refund or exchange.